4770 Ohio Ave S
Ste B
Seattle, WA 98134
info@paxsonfay.com
People People’s flexible branding system for a new retail incubator in Seattle unifies six independent businesses while preserving their distinct identities.
As retail faces existential threats from rising rents and online shopping, Seattle’s Ballard neighbourhood is trying something different. Smål Market, a new merchants’ collective and business incubator, represents an alternative model: six small businesses sharing one roof, splitting costs, and learning together.
But creating a physical space is one thing. Creating a brand that can hold six distinct identities without crushing them? That’s where design thinking becomes essential.
People People, the Seattle-based studio behind the project, faced a deceptively complex brief. Working with longtime client Ballard Alliance—a nonprofit dedicated to neighbourhood vitality—they needed to develop everything from naming to website for a shopping destination that didn’t yet exist, housing businesses that hadn’t yet been selected.
What’s more, the resulting identity needed to feel cohesive enough to signal “this is a place” while remaining flexible enough to let six independent brands breathe.
Essentially, this challenge inverted how retail branding usually works. Most shopping destinations create dominant environments that subsume individual tenants: think of any modern mall. But Smål Market required an umbrella brand that could unify without overpowering.



The solution started with the name itself. “Smål,” meaning (you guessed it) “small” in Norwegian, taps directly into Ballard’s Scandinavian heritage while elegantly articulating the market’s purpose. It’s memorable, distinctive, and does genuine conceptual work, representing both the small businesses and the intimate scale of collaborative retail. Paired with “Market”, it grounds the concept in both its physical location on Market Street and the communal ethos of traditional market spaces.
To give this concept visual life, People People developed a geometric mark that’s simultaneously bold and modular. The stacked forms, visible across signage, tote bags, and wayfinding, suggest both architectural solidity and organic stackability. There’s a deliberate restraint, meanwhile, in the core palette of charcoal, cream, clay and periwinkle. These aren’t trend-driven colours; they’re colours with staying power, rooted in understated Scandinavian design principles.
But the real sophistication lies in what the system doesn’t do. The branding establishes clear parameters—typography, colour relationships, spatial logic—without being prescriptive about how each merchant uses them. This way, stores like Ruby Laine Apparel (streetwear), Noir Lux Candle Bar (handcrafted candles) and Riverbed Lifestyle (ceramic goods) can maintain their distinct visual personalities within the Smål ecosystem. The brand creates context, not conformity.



This matters because the market’s annual cycle means constant turnover. Each year, participating businesses aim to graduate to their own spaces, with new merchants rotating in. The identity needed to accommodate this flux; to be simultaneously stable and elastic. It’s a design challenge that mirrors the market’s social mission: creating structure that enables independence rather than enforcing it.
The project also represents a different kind of client-designer relationship. Ballard Alliance isn’t a private developer maximising returns; it’s a community organisation using Congressionally Directed Spending—secured by Senator Patty Murray and administered through the Small Business Administration—to address neighbourhood vitality. So ultimately, People People aren’t just making something look good here; they’re helping articulate what kind of community resource this space could be.
That changes how you think about success. Yes, the identity needs to attract shoppers and look credible. But it also needs to feel welcoming to emerging entrepreneurs who might be intimidated by retail. It needs to signal “you belong here” to businesses that haven’t traditionally had access to prime locations. The photography, by Maddy Porter, deliberately shows diverse products and emphasises the collaborative environment rather than individual consumption.



There’s something refreshingly practical about the whole approach. The comprehensive scope, including naming, messaging, visual identity, signage, interior design direction, photography and website, allowed People People to think systemically rather than just deliver logo options. They weren’t styling an existing concept; they were helping define what Smål Market actually means.
In the current design landscape, where many branding projects chase novelty or lean heavily on stylistic trends, Smål Market feels notably grounded. The Scandinavian influence isn’t aesthetic tourism; it’s authentic to Ballard’s identity. The modern sans serif isn’t trying to be the coolest typeface; it’s chosen for clarity and durability. The overall impression is one of thoughtfulness over cleverness.
And this matters: to designers, to Seattle, and to the wider world beyond. Because as independent retail continues to struggle, we’re likely to see more experiments with collective models, shared resources, and community-supported business incubation. Each will need design thinking that goes beyond making things pretty; thinking that can hold complexity, enable multiplicity, and serve missions beyond profit.



People People’s work demonstrates what that can look like in practice. The Smål Market identity doesn’t shout. It doesn’t dominate. It creates the conditions for other things to thrive. For designers working on community-focused projects, civic initiatives, or anything involving multiple stakeholders with different needs, there are lessons here about restraint, flexibility and the quiet power of systems that know when to step back.
The first cohort of merchants—from Ballard FC’s team store to The Ballard Collective’s curated artworks—is now trading under that periwinkle-and-charcoal umbrella. Whether they graduate successfully to their own spaces remains to be seen. But they’re doing it with an identity that gives them permission to be themselves, together. In 2026, that might be the most valuable thing design can offer.
meet the team
We’re inspired by diverse design perspectives, innovation, technology, art, and the world around us. We live for the chance to create and disperse powerful, genuine messages that resonate.
tessa franchini
principal
tessa@paxsonfay.com
Tessa graduated from Fordham University in New York with a dual bachelor's degree in Communications and Political Science. During her time at Fordham, she worked for an interior designer and at NBC News where she developed her love for both design and communications. After graduating, Tessa managed marketing at 3form, a pioneer in the sustainable building products industry. During her tenure, 3form was repeatedly named one of the most recognized manufacturers in the design industry among architects and designers, and the company won multiple awards for its innovative product launches. After 3form, Tessa consulted on marketing efforts with leading product manufacturers in architecture and design before starting Paxson Fay with Amy.
amy golden
principal
amy@paxsonfay.com
Originally from Seattle, Amy left her home in the Pacific Northwest to attend Fordham University, fulfilling her dream of living in New York City. After graduating with a BS in business administration, specializing in marketing and minoring in economics, Amy began her career in advertising sales at CNN and the Hallmark Channel in New York and LA. However, Amy’s love of writing, design, and connection with people ultimately led her to PR. While finishing her MBA back home at Seattle University, in 2015, Amy cofounded Paxson Fay with her friend and business partner, Tessa, driven by a shared vision to build a PR agency that reflected their values and passions. At Paxson Fay, Amy thrives in media relations and pitch development, enjoying the process of diving deep into each client’s story to craft compelling narratives that resonate with editors and journalists. Amy has a particular passion for architecture-focused projects, and securing SHED’s feature in The New York Times was an especially rewarding moment, as they were her first client. Another major career milestone was helping build out Paxson Fay’s talented team, fostering an environment where young professionals can grow their skills and pursue their passions. Outside of work, Amy loves spending time with her family, chasing after her two little boys, exploring Seattle’s restaurant scene, traveling with friends, and reading.
colby wood
senior account executive
colby@paxsonfay.com
After graduating from Fordham University in New York City with a major in Communications and Media Studies and a handful of marketing and PR internships, Colby moved to Boston to manage marketing for a small, women-owned, creative consulting agency. While in that role, Colby managed public relations and marketing efforts for some of Boston's most prominent events and public art initiatives, including the Boston Pickle Fair and The Bulfinch Crossing Projections in downtown Boston. Colby gained experience crafting brand stories and identities through social media marketing and creative copywriting, seen through the successful launch of a premier Massachusetts adult-use dispensary and the revamp of her agency's own website. After two years, Colby decided it was time to figure out what the West Coast was all about. Looking to blend her marketing experience with her passion for design and architecture, Colby found Paxson Fay, where she focuses on social media strategy and management and public relations.
paige childs
account executive
paige@paxsonfay.com
As a child, Paige wanted to be an architect; but after falling in love with storytelling, the power of words, and yes, the show West Wing, she decided to pursue journalism at The George Washington University in the nation’s capital. Following graduation, Paige crafted communications for the beauty and banking industries. Craving space for creativity, she joined the small team that would reopen the congressionally designated National Children’s Museum. There, she played an integral role in establishing the museum’s brand, bringing it to life across digital channels, including social media, email, and advertising. After nearly eight years in DC, she decided it was time for a change of scenery. Having grown fond of the title Washingtonian, she made the cross-country move to Washington State. She landed in Seattle at Paxson Fay, where in true full circle fashion she is the architect of social media and public relations strategies for our architecture and design clients.
martina povolo
account coordinator
martina@paxsonfay.com
Martina joined the Paxson Fay team as an intern when she was a senior at the University of Washington. After graduating with a bachelor’s degree in Journalism and Public Interest Communications, Martina is now continuing with the team as a Communications Assistant. During her time at UW, Martina worked as the Special Sections Editor at the university’s newspapers where she won multiple awards for her front page spreads. Looking to blend her minors in real estate and environmental science with her focus in communications, Martina is passionate and excited to join the Paxson Fay team.
tara lyons
account coordinator
tara@paxsonfay.com
With roots in Napa and Denver, Tara ventured to the Pacific Northwest to pursue her academic journey at the University of Washington, where she graduated with a bachelor’s degree in Communication and Education. Tara's love for writing began when she delved into songwriting, building on her pre-existing passion for singing and playing the piano. Following her undergraduate years, she returned to Paxson Fay, where she had previously interned, transitioning into the role of Communications Assistant. With a keen interest in PR and social media, Tara seamlessly integrates her creative flair into the professional realm. Outside of work, you'll find Tara passionately supporting the Kraken, embodying her love for both storytelling and sports.
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what we do
We are a communications firm founded in our passion for good design. Our unique approach to marketing and public relations in the architecture and design community has elevated our clients work to the next level. We’re backed by a talented community of creatives. From copywriters to social media experts, we provide a complete package of customized services. We strive to create a personal experience with each client, integrating teams and tackling your biggest marketing and public relations challenges from a high level. Then we help execute those plans ensuring lots of reporting along the way, with lots of coffee breaks in between because we’re from Seattle and that’s what we do.
marketing
marketing strategy
brand strategy
project management
partnerships acquisition and management
e-mail blasts
public relations
media strategy
content production
media communications and outreach
awards: strategy, content development and submissions
social
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targeted campaigns
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advertising
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budget strategy + negotiation
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video: sourcing, storyboarding and scheduling
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events
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tradeshow coordination
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Here is a little taste of who we love to work with and what we love to do.